Question 1

What is Whole Battery Catalog?

Accepted Answer

Whole Battery Catalog is a complete EV battery platform offering professional battery testing, inventory management, and a verified marketplace for buying and selling electric vehicle batteries. We help dealers, repair shops, and battery vendors assess, manage, and trade EV batteries with confidence.

Question 2

What services does Whole Battery Catalog offer?

Accepted Answer

We offer three core services: professional battery testing with our Periscope diagnostic tool, cloud-based inventory management for tracking your battery stock, and a verified marketplace where you can buy and sell tested EV batteries from brands like Tesla, Nissan, Ford, and more.

Question 3

What is SOH (State of Health)?

Accepted Answer

State of Health (SOH) is a measurement that indicates a battery's current capacity compared to its original capacity when new. For example, a battery with 85% SOH retains 85% of its original energy capacity. SOH is a key indicator of battery value and remaining useful life.

Question 4

How does Periscope battery testing work?

Accepted Answer

The Periscope is a portable battery testing kit that connects to EV batteries either inside the vehicle or when extracted. It reads diagnostic data directly from the battery management system to provide accurate SOH measurements, capacity data, and comprehensive health reports within minutes.

Question 5

What information is included in a battery test report?

Accepted Answer

Our test reports include State of Health (SOH) percentage, usable capacity in kWh, cell-level voltage data, cycle count history, and overall battery condition assessment. Reports are stored in your cloud-based account for easy access and sharing.

Question 6

How do I list a battery for sale?

Accepted Answer

To list a battery, first test it using the Periscope diagnostic tool. Then from the battery's entry in your Dashboard, approve the test results, review and approve the battery photos and details, and publish your listing.

Question 7

Are batteries tested before being listed?

Accepted Answer

Yes, all batteries listed on our marketplace include professional testing reports with verified SOH data. This ensures buyers know exactly what they're getting and sellers can demonstrate their battery's value.

Question 8

Where do you ship?

Accepted Answer

We currently offer shipping within the United States. We're actively working to expand our shipping options to serve international customers in the future.

Question 9

How do I contact support?

Accepted Answer

You can reach our support team at support@wholebatterycatalog.com. We respond to inquiries during business hours and typically reply within 24 hours.

Question 10

What are your business hours?

Accepted Answer

Our business hours are Monday through Friday, 9 AM to 5 PM. Support inquiries received outside these hours will be addressed the next business day.

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